Shipping Policy

Thank you for visiting and shopping at www.velvetluxecandles.com. Following are the terms and conditions that constitute our Shipping Policy.

 All orders are processed and shipped out within 2-4 business days.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery (especially during the holidays) . If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

• No refunds or returns
• For any damaged packages, you will need to file a claim with the delivery courier.
• If you have any other questions or concerns please do not hesitate to email us at support@velvetluxecandles.com

Shipment Confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. 

Customs, Duties and Taxes
www.velvetluxecandles.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

www.velvetluxecandles.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

• No refunds or returns
• For any damaged packages, you will need to file a claim with USPS or UPS.

Presale Information

Orders that are placed during a presale will have a shipping date announcement at the top of our website page, presale shipping dates are able to be located on our social media page also, and any questions can be answered by email at support@velvetluxecandles.com .

• No refunds or returns
• For any damaged packages, you will need to file a claim with USPS or UPS.