Privacy policy
Privacy Policy
Protecting your private information is our priority. This Statement of Privacy applies to www.velvetluxecandles.com, Velvet LLC, and Velvet Luxe Candles and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Velvet Luxe Candles and Velvet LLC include www.velvetluxecandles.com. Velvet Luxe Candles website is a E-commerce site. By using the Velvet Luxe Candles website, you consent to the data practices described in this statement.
Collection of your Personal Information
In order to better provide you with products and services offered on our Site, Velvet Luxe Candles may collect personally identifiable information, such as your:
- First and Last Name
- Mailing Address
- E-mail Address
- Phone Number
If you purchase Velvet Luxe Candles products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.
Velvet Luxe Candles may also collect anonymous demographic information, which is not unique to you, such as your:
- Age
- Gender
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Velvet Luxe Candles public message boards, this information may be collected and used by others.
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
Use of your Personal Information
Velvet Luxe Candles collects and uses your personal information to operate its website(s) and deliver the services you have requested.
Velvet Luxe Candles may also use your personally identifiable information to inform you of other products or services available from Velvet Luxe Candles and its affiliates.
Sharing Information with Third Parties
Velvet Luxe Candles does not sell, rent or lease its customer lists to third parties.
Velvet Luxe Candles may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Velvet Luxe Candles, and they are required to maintain the confidentiality of your information.
Velvet Luxe Candles may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Velvet Luxe Candles or the site; (b) protect and defend the rights or property of Velvet Luxe Candles; and/or (c) act under exigent circumstances to protect the personal safety of users of Velvet Luxe Candles, or the public.
Tracking User Behavior
Velvet Luxe Candles may keep track of the websites and pages our users visit within Velvet Luxe Candles, in order to determine what Velvet Luxe Candles services are the most popular. This data is used to deliver customized content and advertising within Velvet Luxe Candles to customers whose behavior indicates that they are interested in a particular subject area.
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by Velvet Luxe Candles. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Velvet Luxe Candles website.
Use of Cookies
The Velvet Luxe Candles website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Velvet Luxe Candles pages, or register with Velvet Luxe Candles site or services, a cookie helps Velvet Luxe Candles to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Velvet Luxe Candles website, the information you previously provided can be retrieved, so you can easily use the Velvet Luxe Candles features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Velvet Luxe Candles services or websites you visit.
Links
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Security of your Personal Information
Velvet Luxe Candles secures your personal information from unauthorized access, use, or disclosure. Velvet Luxe Candles uses the following methods for this purpose:
- SSL Protocol
When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.
Children Under Thirteen
Velvet Luxe Candles does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
E-mail Communications
From time to time, Velvet Luxe Candles may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Velvet Luxe Candles or click on a link therein.
Text Marketing and Notifications:
If you would like to stop receiving marketing or promotional communications via email from Velvet Luxe Candles, you may opt out of such communications by following the instructions in the communication to UNSUBSCRIBE.
By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 4 a month. You acknowledge that consent is not a condition for any purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.
Changes to this Statement
Velvet Luxe Candles reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.
Contact Information
Velvet Luxe Candles, also Velvet LLC, welcomes your questions or comments regarding this Statement of Privacy. If you believe that Velvet Luxe Candles has not adhered to this Statement, please contact Velvet Luxe Candles at:
4124 Boxwood Way, Duluth, GA 30096, United States
Email Address:
support@velvetluxecandles.com
Effective as of October 14, 2020